Privacy Policy

Welcome to opus3candles.co.uk. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website and purchase our hand-made scented candles and related products.

1. Information About Us

For the purpose of the UK General Data Protection Regulation (UK GDPR), the Data Controller is:

• Company/Name: OPUS3 AROMAS LIMITED
• Website: opus3candles.co.uk
• Email: info@opus3candles.co.uk
• Address: TBD

2. What Personal Data We Collect

We may collect and process the following data about you:

• Identity and Contact Data: Your name, billing address, delivery address, email address, and phone number.
• Financial Data: Payment card details. *(Note: We do not store your full credit/debit card information; this is processed securely by our third-party payment gateways, e.g., Stripe, PayPal).
• Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use it in the following circumstances:

• To process and fulfill your order: This includes managing payments, arranging for delivery with our courier partners, and handling returns or queries.
• To communicate with you: Sending order confirmations, dispatch notices, or responding to customer service inquiries.
• To improve our website: Analyzing Technical and Usage Data to ensure our site functions properly, securely, and provides a good shopping experience.
• To comply with legal obligations: Retaining financial records for tax and accounting purposes.

4. Who We Share Your Data With

We do not sell your personal data. We may share your data with trusted third parties strictly for the purposes of operating our business, including:

• Delivery Partners: To ship your candles to your chosen address (e.g., Royal Mail, DPD).
• IT and Hosting Providers: Services required to host and maintain our website infrastructure and email communications.
• Legal Authorities: If required by law or to protect our legal rights.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, and third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By UK law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

7. Your Legal Rights

Under the UK GDPR, you have rights relating to your personal data, including the right to:

• Request access to your personal data.
• Request correction of any inaccurate or incomplete data we hold.
• Request erasure of your personal data (the "right to be forgotten").
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or a third party (data portability).
• Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at info@opus3candles.co.uk.

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website (e.g., remembering what is in your shopping cart) and allows us to improve our site. For more information, please see our Cookie Policy.

9. Changes to This Privacy Policy

We keep our Privacy Policy under regular review. Any changes we make in the future will be posted on this page and, where appropriate, notified to you by email.

Last Updated: 2026-08-10